Purchase Policy
Please Read Carefully Before Making Any Purchases.
How long will it be before my order is shipped?
Orders are processed upon receipt and shipped as soon as possible. If you need your item
expedited, please email us at
contact@ascinstitute.com
and we will do our best to accommodate you. Additional shipping
fees may apply to expedited orders. An email will be sent (to your email address received
at the time of purchase) to confirm the order has been shipped.
What is the return / exchange policy?
The Advanced Supply Chain Institute makes customer satisfaction our number one goal.
We only accept returns on products that are defective. A defective product will be replaced with
a new product. We do not accept returns for any other reason.
In cases of a return, you must email The Advanced Supply Chain Institute at
contact@ascinstitute.com.
Include in the email your name, order number, the name of the product and the specific problem you have
encountered. Customers are responsible for return shipping expenses, unless otherwise noted.
The Advanced Supply Chain Institute is not responsible for any returned packages lost in shipping.
If we have sent an incorrect or defective product by mistake, we will replace it with the correct
product at no cost to you. Please email
contact@ascinstitute.com
for a replacement shipment.
Send returns / exchanges to:
Integrated Productivity and Quality System, Inc. (IPQS)
9614 Enstone Circle
Spring, TX 77379
What payment methods are accepted?
The Advanced Supply Chain Institute uses PayPal to process payments. PayPal accepts all major
credit cards, debit cards, bank transfers, and PayPal account balance transfers. All orders are
processed through a secure server utilizing security encryption for maximum protection of
sensitive information. Please be assured that credit card account numbers and other
confidential information cannot be viewed, intercepted or altered by anyone.
The Advanced Supply Chain Institute understands not everyone is comfortable sending credit card
information over secure sites on the Internet. For those customers that prefer not to do so, we
also accept personal checks by mail (US dollars drawn on a US bank), and money orders in US dollars.
For money orders, your order will be shipped upon receipt of payment. For personal checks, the order
will be shipped as soon as your check has cleared the bank.
Send checks and money orders to:
Integrated Productivity and Quality System, Inc. (IPQS)
9614 Enstone Circle
Spring, TX 77379
How will my product be shipped?
The Advanced Supply Chain Institute uses the United States Postal Service to ship orders. If you
need an order sent next day air, we can send your package via UPS (pending the item is available
immediately). Please send an email to
contact@ascinstitute.com
and we will bill you for the additional shipping fees.
Why won't my email address work with PayPal?
The Advanced Supply Chain Institute uses PayPal to process credit card payments. If you have
a PayPal account and the same email address is registered with PayPal, you must use an alternate
email address (not linked to PayPal) to complete your order if you choose not to log into PayPal.
Why isn't my credit card accepted?
The Advanced Supply Chain Institute uses PayPal to process credit card payments. If you have
a PayPal account and the credit card is registered with PayPal, you must use an alternate credit
card (not linked to PayPal) to complete your order or use your PayPal account to process your payment.
If you continue to have an issue with your payment, please contact us at 281-251-4039. You may also
contact PayPal at 1-888-221-1161.
Additional Information or Questions
The Advanced Supply Chain Institute will wholesale certain items to companies. Please contact us
directly at 281-251-4039 for further information.
We welcome any questions regarding the Advanced Supply Chain Institute Web Site Purchase Policy.
Please feel free to contact us by clicking
here.
