Title:

Business Partnering for Continuous Improvement: How to Forge Enduring Alliance Among Employees, Suppliers and Customers

Author(s):

Charles C. Poirier and William F. Houser

Pages:

245 pages

Publisher:

Published 1993 by Berrett-Koehler Publishers, San Francisco

Abstract:

Today virtually every large corporation and many small businesses around the world have major programs underway to improve quality, productivity and profit. These programs, which are often launched with great enthusiasm, typically run into serious resistance and impediments, produce fair, mediocre or good results, and often do not last more than eighteen months. The key to achieving continuous and enduring improvements is business partnering.

This book explains how partnering and continuous improvement concepts work in practice, first inside the firm, and eventually externally with the help of trusted allies. It also describes how companies are successfully applying the ideas to achieve dramatic and long-term improvement. The authors describe results from many industry leaders, as they provide detailed guidelines for implementing improvements and overcoming resistance. And they explain how to adapt these programs to small or large, manufacturing and service organizations.

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